Managed Services

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Hardware Support

NVT Provide Total Hardware support for the entire IT Infrastructure from Desktop to Unix Server, SAN & Tape Library. Support Offers Response Times from 2 Hours and provides a Guaranteed Fix or replacement Hardware Service. NVT Hardware support can provide savings of over 50% compared with the Original Equipment Manufacturer. To Find Out More Click Here

Service Desk

The NVT Service desk provides complete incident management services for our clients 24x7x365 from our Scottish Call Centre. The experienced Service Desk Team ensure that all your user calls are answered directly within a guaranteed SLA and fully integrates all 3rd Party suppliers and any internal support teams. To Find Out More Click Here

Operating System Support

The NVT Service Desk provides clients with a 24x7 Operating System (O/S) Support Service backed with a “Guaranteed Answer SLA” from our Call Centre in Scotland. Our clients benefit from NVT’s premier support agreements with the O/S provider ensuring effective incident management every time. To Find Out More Click Here

Application Support

The NVT Service Desk team provide comprehensive Application Support Services to our clients from the Scottish Call Centre. All our client calls are managed by the Service Desk team ensuring that your users only ever need to make 1 call to 1 number. NVT do everything else.To Find Out More Click Here

Co-Sourcing Staff

No matter if its long term illness, Maternity leave or a short term project requirement NVT are in a position to provide a wide range of skilled IT Personnel to our clients. Working directly within client sites NVT experts bridge the gaps when you need them, for a few days or even a few years. To Find Out More Click Here

Insource Tasks

NVT are in an excellent position with over 30 Field Service staff to provide our clients with onsite task management services that relieve the burden of complex or mundane tasks from the internal team. Tape Management, Patching Servers, Desktop Upgrades and Technical Admin are just a few of the tasks NVT provide for our clients. To Find Out More Click Here

Outsource Tasks 

When the burden of providing IT Services internally has become impractical NVT are ready to relieve the pressure on your team, improve service delivery and help control your costs. NVT are Scotland’s most experienced Medium Enterprise Outsource company with over 23 years experience in delivering Service Excellence to more than 600 clients in Scotland. To Find Out More Click Here

Remote Management

The NVT Remote Management Team are continually monitoring our client server, storage, network and backup infrastructure to ensure that problems are managed in advance of failure wherever possible. In addition the team are able to proactively tune systems, maintain patch levels and ensure availability on a 24x7 basis. To Find Out More Click Here

3rd Party Management

All too often NVT clients have a wide range of IT, Network, Application and telephony suppliers working with them in an attempt to deliver a comprehensive service. The pressure of managing multiple SLAs from many vendors is enormous in the modern business and simply tracking “Who does What” can be difficult. NVT Simply take over all the management of these suppliers and their respective services providing a single point of contact for ALL IT Services. To Find Out More Click Here