NVT Group remains open but our Earn House HQ is closed
We would wish to reassure all of our customers that NVT Group remains open for business during this time. However, all NVT Group employees will be working from home locations for the foreseeable future.
We have worked hard to ensure that the physical location of our people has very little impact on the day-to-day support services they can provide to your teams.
We are fully confident in the robustness of this approach and our ability to maintain services.
Please continue to raise tickets in the usual way
All our customers should continue to raise support tickets in the usual way and we will respond to them diligently.
Our support engineers are fully committed to providing as swift a service as possible.
Our on-site engineers will also be providing support from remote locations
For those customers where our people would normally reside on site, we are happy to continue providing support from remote locations. Please continue to raise tickets in the usual way.
Wherever possible, tickets will continue to be actioned by the engineer our customers are used to dealing with, however please do not be concerned if a different person attends to your issue since our engineers will be lending a hand to each other to help manage times of high demand.
Supporting our people so they can help support yours
The Board of Directors and the rest of NVT Group’s Business Continuity team meets regularly via Microsoft Teams. We have also implemented methods which aim to look after employee health and well-being, maintain levels of morale and help everyone to perform to the best of their abilities.
Pledging extra support to key workers
We will continue to adhere to all Scottish and UK Government guidelines. However, we also make a pledge to any key workers that we will investigate all feasible ways and means to provide extra support to help maintain the important services you are providing on the country’s behalf.
In any case, please do send an e-mail to firstname.lastname@example.org to start a conversation about any exceptional support we can provide during the pandemic.
Keeping you informed
We promise to be transparent in our approach to how we are responding to operational challenges and we are committed to keeping stakeholders fully informed.
In addition to regular e-mail updates, we will provide advice on our social media channels. We have also produced a series of User Guides and have published our FAQ document.
For info, our social channels are:
We will continue to update this page as and when appropriate.
UK Government advice on the COVID-19 outbreak.
The UK Government’s web page, including links to the NHS website and advice for employers and businesses, can be viewed by clicking here.