24th March 2020 – An update on our response to the COVID-19 outbreak
Further to the announcement of formal lockdown protocols from the Scottish and UK Governments, we confirm that NVT Group has implemented the next stage of its Business Continuity Plan, in its efforts to help reduce the spread of COVID-19 infections and maintain its operations and services.
Today, we are happy to provide an update on what these changes to the strategy mean for our employees, our customers and the services we provide.
NVT Group remains open but our Earn House HQ is closed to employees and visitors
First of all, we would wish to reassure all of our customers that NVT Group remains open for business throughout this period of lockdown. However, we have taken the immediate decision that none of our personnel will work from our Bellshill HQ for the foreseeable future.
This means that 100% of our people will be working from home locations today and during the coming weeks.
We have been working hard over the past few days to ensure that the physical location of our people has very little impact on the day-to-day support services they can provide to your teams.
We are fully confident in the robustness of this approach and our ability to maintain services.
Please continue to raise tickets in the usual way
All our customers should continue to raise support tickets in the usual way and we will respond to them as diligently as we possibly can during what will likely be a few days of high demand.
Our support engineers are fully committed to providing as swift a service as possible, although we would ask you for your patience and understanding in the immediate future, while we assist with higher numbers of calls to help your teams adjust to working from home.
Our on-site engineers will be providing support from remote locations
For those customers where our people would normally reside on site, in light of their offices closing for at least the duration of the lockdown, we are happy to continue providing support to our customers from our remote locations. Please continue to raise tickets in the usual way.
Wherever possible, tickets will continue to be actioned by the engineer our customers are used to dealing with, however please do not be concerned if a different person attends to your issue since our engineers will be lending a hand to each other to help manage times of high demand.
Supporting our people throughout the lockdown so they can help support yours
The Board of Directors and the rest of NVT Group’s Business Continuity team continues to meet daily via Microsoft Teams and we are also implementing methods which will look after employee health and well-being, maintain levels of morale and help everyone to perform to the best of their abilities.
Pledging extra support to key workers
We will continue to adhere to all Scottish and UK Government guidelines in the coming days and weeks. However, we also make a pledge to any key workers that we will investigate all feasible ways and means to provide extra support to help maintain the important services you are providing on the country’s behalf during the lockdown.
In any case, please do send an e-mail to firstname.lastname@example.org to start a conversation about any exceptional support we can provide during the crisis.
Keeping you informed
We promise to be transparent in our approach to how we are responding to operational challenges and we are committed to keeping stakeholders fully informed.
In addition to regular e-mail updates, we will continue to provide advice on our social media channels and by producing User Guides and updating our FAQ document.
For info, our social channels are:
We will continue to update this page as and when appropriate.
UK Government advice on the COVID-19 outbreak.
The UK Government’s web page, including links to the NHS website and advice for employers and businesses, can be viewed by clicking here.
If you have any concerns or questions.
Please do not hesitate to contact our Corporate Risk Manager, Karen Milliken. E-mail: email@example.com or call 01698 741638 or 07384 795946 in the first instance.