An update on our response to the COVID-19 outbreak

September 2020: We’re heading back to the office as soon as possible and here’s what we are doing to help keep everyone safe from COVID-19

It’s been more than five months since the commencement of the lockdown in Scotland. Thanks to the deployment of our Business Continuity Plan and the commitment of our employees, we have successfully been able to maintain ‘business as usual’ operations during this time.

We believe the time is now right to begin our return to office based working in limited capacity.  As we make this transition, our overall objective will be to keep our employees, as well as any visitors to the premises as safe as possible.

With this in mind, we can confirm that a full health & safety assessment of our Earn House HQ has been carried out and that we have developed a set of safeguards that will best protect the health and safety of employees and visitors for the foreseeable future.

A document with full details of the different measures we are taking is available on request. However, a summary of the measures is provided below.

  • We will implement a ‘Location Rotation’ system, whereby 50% of people will work from the office for a fortnight, whilst the remainder work from home.
  • All people will be directed to an internal hand washing station on arrival and regular hand washing throughout the working day will be encouraged.
  • Additional hand washing and hand sanitisation facilities will be added in key locations.
  • We will implement a new one way system to help co-ordinate how people navigate the workplace.
  • We will adhere to physical distancing throughout our office environment, including in all communal areas.
  • We will implement and adhere to a stringent clear desk and clear office policy, as well as an enhanced cleaning regimen.

What to expect when you visit us

Some of the health and safety measures we are introducing will mean that your experience while visiting us will be slightly different to what you may be used to. To best explain this, we have produced an infographic which shows you what your experience will be like and we hope you agree that the safeguards we have put in place are primarily for your safety and comfort.

We very much look forward to welcoming you to Earn House as soon as we reopen and we will tell you the date as soon as possible on our social media channels…


Our previous update can still be read below…

24th March 2020 – An update on our response to the COVID-19 outbreak

Further to the announcement of formal lockdown protocols from the Scottish and UK Governments, we confirm that NVT Group has implemented the next stage of its Business Continuity Plan, in its efforts to help reduce the spread of COVID-19 infections and maintain its operations and services.

Today, we are happy to provide an update on what these changes to the strategy mean for our employees, our customers and the services we provide.

NVT Group remains open but our Earn House HQ is closed to employees and visitors

First of all, we would wish to reassure all of our customers that NVT Group remains open for business throughout this period of lockdown.  However, we have taken the immediate decision that none of our personnel will work from our Bellshill HQ for the foreseeable future.

This means that 100% of our people will be working from home locations today and during the coming weeks.

We have been working hard over the past few days to ensure that the physical location of our people has very little impact on the day-to-day support services they can provide to your teams.

We are fully confident in the robustness of this approach and our ability to maintain services.

Please continue to raise tickets in the usual way

All our customers should continue to raise support tickets in the usual way and we will respond to them as diligently as we possibly can during what will likely be a few days of high demand.

Our support engineers are fully committed to providing as swift a service as possible, although we would ask you for your patience and understanding in the immediate future, while we assist with higher numbers of calls to help your teams adjust to working from home.

Our on-site engineers will be providing support from remote locations

For those customers where our people would normally reside on site, in light of their offices closing for at least the duration of the lockdown, we are happy to continue providing support to our customers from our remote locations. Please continue to raise tickets in the usual way.

Wherever possible, tickets will continue to be actioned by the engineer our customers are used to dealing with, however please do not be concerned if a different person attends to your issue since our engineers will be lending a hand to each other to help manage times of high demand.

Supporting our people throughout the lockdown so they can help support yours

The Board of Directors and the rest of NVT Group’s Business Continuity team continues to meet daily via Microsoft Teams and we are also implementing methods which will look after employee health and well-being, maintain levels of morale and help everyone to perform to the best of their abilities.

Pledging extra support to key workers

We will continue to adhere to all Scottish and UK Government guidelines in the coming days and weeks.  However, we also make a pledge to any key workers that we will investigate all feasible ways and means to provide extra support to help maintain the important services you are providing on the country’s behalf during the lockdown.

In any case, please do send an e-mail to to start a conversation about any exceptional support we can provide during the crisis.

Keeping you informed

We promise to be transparent in our approach to how we are responding to operational challenges and we are committed to keeping stakeholders fully informed.

In addition to regular e-mail updates, we will continue to provide advice on our social media channels and by producing User Guides and updating our FAQ document.

For info, our social channels are:




We will continue to update this page as and when appropriate.

UK Government advice on the COVID-19 outbreak.

The UK Government’s web page, including links to the NHS website and advice for employers and businesses, can be viewed by clicking here.

If you have any concerns or questions.

Please do not hesitate to contact our Corporate Risk Manager, Karen Milliken.  E-mail: or call 01698 741638 or 07384 795946 in the first instance.