Service Desk Analyst
Salary: Competitive, based on experience
The Service Desk Analyst will provide IT support to an established customer base.
The successful candidate will have a wide knowledge of ICT technologies, along with an extensive knowledge of the standard Microsoft platforms and applications, including Office 365. They will have the ability to analyse, troubleshoot and diagnose issues and be able to resolve incidents while providing a high degree of customer satisfaction.
Responsibilities range from the completion of 1st time fixes, desktop support, network support, server support including client account administration, through to managing Office 365 subscriptions and services. Responsibilities also include contributing regular updates to knowledge based documents, remote troubleshooting and diagnosis using remote support tools, liaising with customers so that queries are answered and problems are solved.
Applicants should be secondary/high school qualified with a relevant technical qualification, required certifications and at least 2 years relevant work experience. They should have previous desktop support experience (minimum 2 years), a sound understanding of ITIL and service management methodologies.
A sound understanding of infrastructure technology including servers, databases and networks is fundamental for this role. Experience in Active Directory, Office 365 and Windows Server technologies is essential.
TO APPLY, USE THE REPLY FORM AT THE BOTTOM OF THE PAGE TO SEND A CV and covering letter to Graeme Muir, Group Operations Director.
NVT GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER. We welcome applications from all people, irrespective of sex, gender, age, disability, religious beliefs and sexual orientation. All applications will be assessed equally on merit and any salaries offered will be based on experience.
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