Service Desk

NVT Group Service Desk is at the heart of our Managed IT Support Service delivery.

Service Desk is your go-to place for all your day-to-day IT support needs.

You can ask for support by e-mail, by telephone or via the ServiceNow web portal.

Service Desk is resourced by our approachable team of customer service representatives, systems engineers and senior technologists. They are the friendly voices at the other end of a telephone line and the friendly faces at the other end of a webcam.

All of the people in the Service Desk team can’t wait to solve your IT problems.

Their combined knowledge and experience is what will help get you back to work quickly.

Take a look at the Service Desk benefits, then find out how we can automatically raise support tickets on your behalf.

A summary of the benefits:

ITIL Service Desk

The NVT Group Service Desk follows ITIL best practice.

We strive for first-class service quality and the Service Desk is subject to continual improvement processes that are designed to maintain high service standards always.

A team you know and which knows you

We want to make your Service Desk experience is as personalised as possible.

To help everyone get to know each other better, we assign a specially dedicated support team to your business. It makes it easier to develop a rapport, which also helps build trust.

Can-do, user-first attitude

We also want to make your Service Desk experience as personable as possible.

You’ll find everyone on the team to be friendly, approachable and with a genuine interest in helping you with your IT problem. If there is anything else we can help you with, just ask!

Our way is the HI way

To get someone in your dedicated Service Desk team to start solving your IT problem, all you have to do is Say “Hi”.

You can do so using whatever method is most convenient, i.e. by telephone, by sending an e-mail, or by using the ServiceNow web portal.

Updates on progress

We will respond to you straight away to let you know that your support ticket is logged with us.

One of the team will get back to you within a pre-agreed timescale to perform the necessary actions. Once any fixes are completed, we will let you know straight away.

No uncertainties

If an issue escalates from 1st to 2nd or 3rd line support we will keep you informed, so there is never any mystery.

You can rest assured that we are working hard to solve your issue as quickly as possible.