Services Management

NVT Group is a services business. It always has been and always will be.

Our managed IT support services are designed to be flexible to fit your needs. If you don’t have an in-house IT resource already, we can become your go-to provider and take on full responsibility for the smooth running of your IT systems.

If you have an existing in-house team but need some extra assistance, we aim to provide support that integrates with your internal services seamlessly. In a truly best of both worlds scenario, this allows you to retain specific resources and skills while you get access to additional support and expertise whenever you need it.

If you partner with a different IT services provider already but you are unhappy with their responsiveness, their effectiveness, or their overall approach, we’d be happy to prove to you why it’s worthwhile making the switch to NVT Group.

Take a look at what our Managed Services include below, then find out what technical services we provide, including our on-site and remote support.

An overview of our Managed Services

ITIL Service Desk

At the heart of our Managed Service delivery is the day-to-day support we provide our customers.

The NVT Group Service Desk adheres to ITIL principles and you can choose from standard, enhanced or 24×7 support. End users can access that support via telephone, by e-mail or through the ServiceNow web portal.

Technical Expertise

Get access to our teams of systems engineers, consultants and senior technologists.

With the power of their combined know-how, we will be able to solve your IT problems quickly, effectively and with the minimum amount of fuss.

Customised Web Portal

The ServiceNow web portal is customised to your needs.  Users will find it easy to ask for support and check on progress.

The portal is also home to our service catalogue, which can help users find out more about specific solutions.

Third Party Management

We can liaise with third party suppliers on your behalf so that we become your single point of contact for all IT matters.

No more wondering who to contact if there is a specific issue which needs attention. You just ask for support via the NVT Group Service Desk and we can manage the required fixes for you.

Change & Problem Management

We can take full ownership of your change control processes.

Similarly, if your business is experiencing a problem which needs to be solved, we can take full custody of the process to find the cause and then apply an effective solution.

Business Improvement Manager

Our Business Improvement Manager will assume full responsibility for the smooth running of your Managed Service contract.

You can approach them directly as a first port of call regarding any aspects of customer service and they will report to you regularly, explaining how we have performed in simple terms against pre-agreed SLAs.