Technical Services
When you engage with NVT Group as your trusted IT partner, you know your business technology is in very capable hands.
You’re tapping into 30+ years of experience provided by our teams to countless clients throughout the UK, across a wide variety of industry verticals and sizes, from SMEs to world-class sporting events.
We’ll apply that experience when providing the technical support your business needs – whether that is remotely from our NVT HQ or directly to your end-users on your premises.
Whatever the problem is, we’ll strive to fix it with a minimum amount of fuss.
We’ll look after your whole IT environment, including your physical infrastructure in the server room or your virtual infrastructure in the cloud to your endpoints such as desktops, laptops, tablets and mobiles.
Find out more about our Technical Services below, then learn about our Concepta Systems Monitoring capabilties and why that’s important.
More about our Technical Services
The Power of Know-How
The combined knowledge of our systems engineers, IT consultants and senior technologists is our biggest and best asset.
We’ll use it to fix your IT problems quickly and get you back to work faster, with the minimum of disruption.
Remote Support
Our remote support service includes 1st to 3rd line assistance for users from a specially designated team on the Service Desk, via the Teamviewer app.
The app allows our systems engineers to gain access to your computer systems, make changes and apply fixes all from a remote location.
On-site Support
Most IT support can be provided from remote locations – from wherever we are to wherever you are.
We can also dispatch technical support to your site for any response, planned or assigned activity (COVID-19 health & safety and government guidelines permitting).
Infrastructure Maintenance
We can provide responsive and pre-emptive support and maintenance of your core infrastructure – both physical and virtual.
This includes any software patching and updates.
Endpoint Maintenance
We can provide responsive and pre-emptive support and maintenance of your endpoint hardware.
This includes any software patching and updates.
Device Positioning
We take care of the imaging and configuration of new and reassigned endpoint devices such as desktops, laptops, tablets and mobile phones.