Make every call, meeting and message feel like one system — not five.
Hybrid work exposed a hard truth: most communication setups are stitched together, not designed. People miss calls because they’re in the wrong app. Customers get bounced around. Teams lose time switching between tools.
Unified Comms brings voice, video, messaging and collaboration into one joined-up experience.
But here’s the key point: the hardest part isn’t the software — it’s how it’s designed, integrated and supported.
NVT designs call-flows, routing, user experience and device options around your organisation, then integrates with platforms such as Microsoft Teams and Webex where it makes sense.
You get modern communications that work across devices and locations — with a partner who owns performance.
Features and Benefits
One joined-up communication experience
Calls, meetings and messaging work together, so people stop switching tools and missing messages.
When communication tools don’t work together, people lose time and conversations fall through the cracks. Calls get missed, messages are buried, and customers feel the impact.
Unified Comms brings voice, meetings and messaging into one joined-up experience. The result is fewer handovers, less tool-switching and communication that feels clear and continuous throughout the working day.
Smarter routing and call handling
Get callers to the right person faster with sensible routing, menus and team call handling.
Poor call handling creates frustration for both customers and staff. Calls bounce around, queues build unnecessarily, and the right people don’t get involved soon enough.
NVT designs call routing and handling around how your organisation actually operates. Sensible menus, team call groups and intelligent routing help callers reach the right person quickly, improving response times and reducing avoidable friction.
Consistent across devices and locations
Office, home or mobile, the experience stays the same.
Inconsistent communication experiences slow people down. If calls work one way in the office and another way at home, productivity suffers.
With Unified Comms, the experience stays consistent across desk phones, laptops and mobiles. Whether staff are in the office, working remotely or on the move, they communicate in the same way using the same number and tools.
Teams and collaboration integration
Many organisations already rely on collaboration platforms, but calling is often left outside of them, creating unnecessary complexity.
NVT integrates calling into Microsoft Teams and other collaboration tools where it genuinely improves workflows. This gives staff a single place to call, meet and collaborate, without forcing change for the sake of it.
Cloud-based resilience and scalability
Add users and features without new hardware, and reduce single points of failure.
Traditional phone systems are rigid and difficult to scale. Adding users or features often means new hardware, long lead times and increased risk.
Cloud-based Unified Comms removes those constraints. Users and features can be added quickly, resilience is built in, and the risk of single points of failure is significantly reduced.
Fully managed by NVT
Design, deployment, training support and ongoing optimisation, so the system actually delivers value.
Even the best communication platforms fail if they’re poorly implemented or left unmanaged. Adoption stalls, features go unused and problems linger.
NVT manages Unified Comms end to end, from design and deployment through to training support and ongoing optimisation. That means the system continues to work as intended, long after it goes live.
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