Answering your Frequently Asked Questions about home working

FAQ and troubleshooting steps to help when working from home.

As part of our response to the challenges our customers are facing as they adjust to working from home for an extended period, we have produced a document which provides answers to questions we are being asked frequently.

We will be updating and adding to this document on a regular basis. The most up to date version of this will always be available for download from this page, so please come back regularly to find the latest troubleshooting advice for homeworkers.


Download our FAQ and troubleshooting guide

Click here to download the latest document (PDF) – v1 20-Mar.


Links to related articles

Read about our response to the COVID-19 outbreak, here.

Read our blog on how technology is the answer to achieving your home working strategy.


Talk to us about any of your concerns

We are here to help, as always. Please continue to raise tickets in the usual ways. If you need extra assistance, call us on 01698 749000 or complete the reply form below.

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