Welcome to NVT Group
We help make your day hassle-free by supporting your IT!
We have a rich history, providing IT services to businesses throughout Scotland and the rest of the UK for 35 years.
If you want to transform your business IT, we would be delighted to become your trusted IT partner.
Our managed IT support services are designed to be flexible to fit your needs. If you don’t have an in-house IT resource already, we can become your go-to provider and take on full responsibility for the smooth running of your IT systems.
If you have an existing in-house team but need some extra assistance, we aim to provide support that integrates with your internal services seamlessly. In a truly best of both worlds scenario, this allows you to retain specific resources and skills while you get access to additional support and expertise whenever you need it.
If you partner with a different IT services provider already but you are unhappy with their responsiveness, their effectiveness, or their overall approach, we’d be happy to prove to you why it’s worthwhile making the switch to NVT Group.
Read on to find out more about what we do. If you think we’re a match, get in touch!
The reply box is over here on the right and all we need is your name and your e-mail address >>>
Tell us who you are and we’ll get back to you!
Service Desk: Knowing us, Knowing you
Our Service Desk is at the heart of our IT Managed Services and the team consists of Systems Engineers, Team Leaders, Consultants and other Senior Technologists.
We adhere to ITIL Best Practice and we use the Service Now platform to manage user support tickets.
When your business becomes a client, we assign a specially dedicated support team. You’ll get to know the team personally and, of course, they will know your business IT systems intimately.
It makes it easier to develop a rapport, which builds trust and makes the service even friendlier and more effective.
Simple, hassle-free IT support
Your technology users will find it easy to ask for support.
They can telephone our friendly Customer Service team, who will assign the support request to the relevant Systems Engineer(s).
They can request assistance by sending us an e-mail. We will respond straight away to let them know that their request is being attended to.
They can also initiate a support request through the Service Now web portal. They can also send messages to and receive updates directly from the Systems Engineer who is working to fix the issue.
The Power of Know-How
Tap into 30+ years of experience provided by our teams to countless clients throughout the UK, across a wide variety of industry verticals and sizes, from SMEs to world-class sporting events.
We’ll apply that experience when providing the technical support your business needs – whether that is remotely from our NVT HQ or directly to your end-users on your premises.
Whatever the problem is, we’ll strive to fix it with a minimum amount of fuss.
Using Concepta technology to monitor your IT systems
We believe that to deliver IT support most efficiently and effectively, the key is to be proactive.
At NVT Group, we take proactive to the next level. In fact, we are the only Managed IT Services Provider to use powerful Concepta technology to actively monitor your IT systems in real-time.
This gives our teams valuable insight into your IT systems’ wellness status, with active alerts if any issues are discovered. As soon as a problem is uncovered we know its severity, its likely cause and its likely solution.
It means we don’t spend time guessing whether there are any issues we need to be concerned about, we KNOW if there are any.
NVT Cares
If you’re keen to engage with an IT provider that gives back, take a look at our NVT Cares initiatives, which show we care about PEOPLE, the ENVIRONMENT and, of course, TECHNOLOGY.
We have been active in CSR programmes for many years, making donations to our charity partners, assisting with local community projects, providing sponsorships to young athletes in training and raising sizeable amounts for several good causes.
Previously we have taken part in litter picking and environmental clean-up initiatives. We have raised extra funds by taking part in dress down days and bake days. We have climbed mountains, walked over fire and participated in numerous Kiltwalks.
Ready to come on board?
When we welcome you as a client, we perform a comprehensive needs analysis help us design a user-first proposition that meets business need.
Our transition planning exercises help to mitigate risk and ensure an orderly onboarding.
Information sharing is done through a series of benchmarking and due diligence exercises.
Milestones are defined and agreed with you in advance.
Want to know more? Complete a reply form at the top (or the bottom) of the page and we can talk about your IT needs.