We are the only Managed Services Provider to use Concepta technology as an integral part of every Managed IT Support Service engagement.

Concepta provides us with an instantaneous view of the health of your IT infrastructure, enabling us to manage its performance effectively on your behalf.

Installation is easy. We deploy a Concepta mini-appliance in any location where physical infrastructure needs to be monitored.

Concepta then aggregates complex data from monitored ICT systems and applies powerful contextual analytics to uncover problems and vulnerabilities that could negatively affect your operations.

The status of your systems are communicated to our engineers and problem solvers through Concepta’s dashboards.

However, if Concepta uncovers an issue that needs urgent attention it will automatically raise a ticket within the ServiceNow incident management system and send notification to the Service Desk for its attention. This enables our teams to know straight away whether your business needs support and what action is required.

Ultimately, it allows us to make better support decisions, more quickly, more often. This helps reduce downtime, saves time spent reporting issues and improves the service you provide.

Find out how it all works below and then find out what we do to bring you on-board as an NVT Group client.